Moranti Services A/S
Because customer experience starts at first contact…
Danish   English  
 
 


 FRONTDESK / SWITCHBOARD  CUSTOMER SERVICE / HELPDESK (INBOUND)  CUSTOMER SERVICE (OUTBOUND)  COLLETION MANAGEMENT
 BACK OFFICE  ALARM SURVEILLANCE AND TECHNICAL SUPPORT  SURVEILLANCE  


FRONT DESK / SWITCHBOARD

An increasing number of companies are outsourcing their reception/switchboard to avoid unnecessary wait and/or lost calls.

We offer; switchboard, messages handling by phone and email, requests, calendar management etc. 

We handle both full-time solutions and overflow situations (ie calls are redirected to Moranti Services when your lines are busy, during holiday periods, etc.)




CUSTOMER SERVICE / HELPDESK (INBOUND)

Customer service / helpdesk is a broader service than the reception and switchboard. Customer service includes handling of inquiries, support, registration, reporting etc. 

We offer customer service / helpdesk as a fulltime solution (Moranti Services takes all incoming calls), outside opening hours or as overflow.




CUSTOMER SERVICE / TELEMARKETING (OUTBOUND)

Outbound customer service (telemarketing) is a proactive approach both towards your current as well as future customers. 

The value-added dialogue and customer experience are important in e.g.; satisfaction surveys, service calls, ad-on sales, anti-churn and the like.




COLLETION MANAGEMENT

Based on years of expertise, Moranti Services is competent in handling debt recovery, credit card payments, refinancing etc., within this business area, on behalf of our business partners.




BACK OFFICE
Back office covers a variety of different administrative assignments; order management, Track & Trace, sales support, SMS answers / inquiries, email handling, translations etc. Further, we have extensive experience in managing social media, such as Facebook, LinkedIn, TrustPilot including "posts", "chat" and replies.



ALARM SURVEILLANCE AND TECHNICAL SUPPORT

Uptime, availability and security are essential for most businesses. With more than 20 years of experience we perform 1st -3rd level support for several companies of monitoring, debugging and/or handling/escalation of crash on systems, alarms and hardware.  

Reports are received either by telephone, email, SMS or other IT system set-ups.




SURVEILLANCE

We offer an 24/7 on-line surveillance team, who performs; Monitoring of servers, Answer emergency calls, whether it is storm, water or fire damage, car breakdown, credit card /SIM card activation / deactivation, burglary or allergic reactions caused by medicine, etc. 

Well-defined contingency procedures ensure a proper, prompt and efficient handling of complex situations. This include an escalation plan, with each company we corporate with




Last updated: 17-10-2019  
 
 
 

CONTACT US



Moranti Services A/S
Baadehavnsgade 2A

DK - 2450 Copenhagen SV

+45 38 33 33 33
Email: Info@Moranti.com

FOLLOW US



         

VAT number: DK-38145622
Auditor: Revisionsfimaet W. Bach Nørgaard
Lawyer: Danders & More
Bank: Danske Bank