Moranti Services A/S
Because customer experience starts at first contact…
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 IT SERVICES 24/7  CUSTOMER SERVICE / HELPDESK (INBOUND)  CUSTOMER SERVICE (OUTBOUND)  FRONTDESK / SWITCHBOARD
 BACK OFFICE  ALARM SURVEILLANCE AND TECHNICAL SUPPORT  COLLETION MANAGEMENT  SURVEILLANCE


IT SERVICES 24/7

Moranti Services' competent Tech Team are trained to handle and solve IT inquiries and tasks - No matter the time.

We provide stable and reliable IT service, support and help desk around the clock. This reduces both downtime and ensures quick fixes of errors and problems




CUSTOMER SERVICE / HELPDESK (INBOUND)

Customer service / helpdesk is a broader service than the reception and switchboard. Customer service includes handling of inquiries, support, registration, reporting etc. 

We offer customer service / helpdesk as a fulltime solution (Moranti Services takes all incoming calls), outside opening hours or as overflow.




CUSTOMER SERVICE / TELEMARKETING (OUTBOUND)

Outbound customer service (telemarketing) is a proactive approach both towards your current as well as future customers. 

The value-added dialogue and customer experience are important in e.g.; satisfaction surveys, service calls, ad-on sales, anti-churn and the like.




FRONT DESK / SWITCHBOARD

An increasing number of companies are outsourcing their reception/switchboard to avoid unnecessary wait and/or lost calls.

We offer; switchboard, messages handling by phone and email, requests, calendar management etc. 

We handle both full-time solutions and overflow situations (ie calls are redirected to Moranti Services when your lines are busy, during holiday periods, etc.)




BACK OFFICE
Back office covers a variety of different administrative assignments; order management, Track & Trace, sales support, SMS answers / inquiries, email handling, translations etc. Further, we have extensive experience in managing social media, such as Facebook, LinkedIn, TrustPilot including "posts", "chat" and replies.



ALARM SURVEILLANCE AND TECHNICAL SUPPORT

Uptime, availability and security are essential for most businesses. With more than 20 years of experience we perform 1st -3rd level support for several companies of monitoring, debugging and/or handling/escalation of crash on systems, alarms and hardware.  

Reports are received either by telephone, email, SMS or other IT system set-ups.




COLLETION MANAGEMENT

Based on years of expertise, Moranti Services is competent in handling debt recovery, credit card payments, refinancing etc., within this business area, on behalf of our business partners.




SURVEILLANCE

We offer an 24/7 on-line surveillance team, who performs; Monitoring of servers, Answer emergency calls, whether it is storm, water or fire damage, car breakdown, credit card /SIM card activation / deactivation, burglary or allergic reactions caused by medicine, etc. 

Well-defined contingency procedures ensure a proper, prompt and efficient handling of complex situations. This include an escalation plan, with each company we corporate with




Last updated: 12-11-2019  
 
 
 

CONTACT US



Moranti Services A/S
Baadehavnsgade 2A

DK - 2450 Copenhagen SV

+45 38 33 33 33
Email: Info@Moranti.com

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VAT number: DK-38145622
Auditor: Revisionsfimaet W. Bach Nørgaard
Lawyer: Danders & More
Bank: Danske Bank