Moranti Services' competent Tech Team are trained to handle and solve IT inquiries and tasks - No matter the time.

Our NOC (Network Operations Center) provides stable and reliable IT service, support and help desk around the clock. This reduces both downtime and ensures quick fixes of errors and problems.

Customer service / helpdesk is a broader service than the reception and switchboard. Customer service includes handling of inquiries, support, registration, reporting etc. 

We offer customer service / helpdesk as a fulltime solution (Moranti Services takes all incoming calls), outside opening hours or as overflow.

Outbound customer service (telemarketing) is a proactive approach both towards your current as well as future customers. 

The value-added dialogue and customer experience are important in e.g.; satisfaction surveys, service calls, ad-on sales, anti-churn and the like.

An increasing number of companies are outsourcing their reception/switchboard to avoid unnecessary wait and/or lost calls.

We offer; switchboard, messages handling by phone and email, requests, calendar management etc. 

We handle both full-time solutions and overflow situations (ie calls are redirected to Moranti Services when your lines are busy, during holiday periods, etc.)

On-line administration includes – but not limited to – web shop handling, on-line chat, Track & Trace, sales support, SMS answers / inquiries, email handling, translations.

Further we perform updates of databases, statistics, mailing lists and the like either as one-off tasks or on regular basis

We have extensive experience in managing social media, such as Facebook, LinkedIn, TrustPilot including "posts", "chat" and replies. Further we perform analysis and reports for our business partners to define and/or redefine their social media policy.

We operate with templates, which guarantee “tone of voice”, fast response and high quality – 24/7

Uptime, availability and security are essential for most businesses. With more than 20 years of experience we perform 1st -3rd level support for several companies of monitoring, debugging and/or handling/escalation of crash on systems, alarms and hardware.  

Reports are received either by telephone, email, SMS or other IT system set-ups.

Based on years of expertise, Moranti Services is competent in handling debt recovery, credit card payments, refinancing etc., within this business area, on behalf of our business partners.

We offer an 24/7 on-line surveillance team, who performs; Monitoring of servers, Answer emergency calls, whether it is storm, water or fire damage, car breakdown, credit card /SIM card activation / deactivation, burglary or allergic reactions caused by medicine, etc. 

Well-defined contingency procedures ensure a proper, prompt and efficient handling of complex situations. This include an escalation plan, with each company we corporate with