Customer Service is essential for any customer care solution and is a part of our core business. We provide a wide range of customer services and related services.
Services
An increasing number of companies are outsourcing their reception/switchboard to avoid unnecessary wait and/or lost calls.
We offer; switchboard, messages handling by phone and email, requests, calendar management etc.
We handle both full-time solutions and overflow situations (ie calls are redirected to Moranti Services when your lines are busy, during holiday periods, etc.)
Customer service / helpdesk is a broader service than the reception and switchboard. Customer service includes handling of inquiries, support, registration, reporting etc.
We offer customer service / helpdesk as a fulltime solution (Moranti Services take all incoming calls), outside opening hours or as overflow.
Outbound customer service (telemarketing) is a proactive approach both towards your current as well as future customers.
The value-added dialogue and customer experience are important in e.g.; satisfaction surveys, service calls, ad-on sales, anti-churn and the like.
Other Services
Are you curious to know more, have other services in mind or specific requests – please feel free to contact us for an in-formal dialog.
